
Governance & Economic Strategy
“Business Resilience”
Focuses on continually evolving and enhancing the Group’s business to adapt to global shifts (Mega Trends) and preparing plans to accommodate business changes. This involves a comprehensive framework for economic development and governance, spanning the creation of business opportunities for sustainable growth, aligning business strategies with mega trends, innovating, and leveraging technology to elevate service standards to meet global customer expectations, ensuring customer satisfaction and trust by delivering valuable products and services, managing the supply chain to foster long-term collaborative business potential and efficiency, managing organizational risks including business and sustainability risks, cultivating organizational values and culture based on principles of good corporate governance, and adhering to laws and regulations relevant to sustainability across the entire business value chain.

Goals and Performance
Establishing Organizational Values and Culture for Employees to Pursue According to the Principles of Good Corporate Governance
- Consistently achieved a 5-star rating for effective governance.
- Continuously certified as a member of the Thai Private Sector Collective Action Against Corruption (CAC).
- Aimed to receive SET ESG Ratings at AAA Level by 2025.
- The number of complaints arising from significant violations of the Code of Business Conduct was zero.
- The number of complaints from offenses falling under the category of significant corruption was zero.
- The Company received a 5-star Corporate Governance Ratio (CGR) assessment for the sixth consecutive year.
- The Company received SET ESG Ratings at AA and the Company received the “Commended Sustainability Award” for corporate development in accordance with the sustainability guidelines at the SET Awards 2024.
- There were no significant complaints regarding violations of the Group’s Code of Business Conduct
- There were no significant complaints involving acts of corruption or fraudulent behaviour within the Group
Goals and Performance
Establishing Organizational Values and Culture for Employees to Pursue According to the Principles of Good Corporate Governance
- Consistently achieved a 5-star rating for effective governance.
- Continuously certified as a member of the Thai Private Sector Collective Action Against Corruption (CAC).
- Aimed to receive SET ESG Ratings at AAA Level by 2025.
- The number of complaints arising from significant violations of the Code of Business Conduct was zero.
- The number of complaints from offenses falling under the category of significant corruption was zero.
- The Company received a 5-star Corporate Governance Ratio (CGR) assessment for the sixth consecutive year.
- The Company received SET ESG Ratings at AA and the Company received the “Commended Sustainability Award” for corporate development in accordance with the sustainability guidelines at the SET Awards 2024.
- There were no significant complaints regarding violations of the Group’s Code of Business Conduct.
- There were no significant complaints involving acts of corruption or fraudulent behaviour within the Group
Compliance with Laws Regarding Corporate Governance, Society and the Environment
- Zero incidents of non-compliance with laws and regulations regarding social, environmental, and corporate governance.
- There were no disputes, convictions, litigation, or complaints related to the Group’s environmental, social, and corporate governance issues.
- There were no reported cybersecurity incidents or incidents of personal data misuse within the Group.
Compliance with Laws Regarding Corporate Governance, Society and the Environment
- Zero incidents of non-compliance with laws and regulations regarding social, environmental, and corporate governance.
- There were no disputes, convictions, litigation, or complaints related to the Group’s environmental, social, and corporate governance issues.
- There were no reported cybersecurity incidents or incidents of personal data misuse within the Group.

Creating Business Opportunities for Sustainable Growth
- Ensure the dividend payout from net profits is no less than 40% annually.
- Distribute economic value to stakeholders at a minimum of 25% of the revenue by 2027, calculated from dividends, payments to partners and subcontractors (excluding main partners), employee salaries, financial institution fees, government payments and investments in community and social development.
- In 2024, the Company’s dividend payout ratio was maintained at no less than 40% of net profit.
- The Group distributed 80.51% of its total revenue as economic value to its stakeholders.
- The development of new logistics services to increase the service capacity and expand the Group’s ecosystem network includes the provision of warehousing services for multimodal transportation warehouses within Suvarnabhumi Airport, the provision of multimodal transportation services for transit and new modes of transportation, and the provision of inter-airport freight services with trucks (Airport Truck Link) as a pipeline connecting transportation and distribution between the country’s three main airports, namely Suvarnabhumi Airport, Don Mueang, and Phuket.
Creating Business Opportunities for Sustainable Growth
- Ensure the dividend payout from net profits is no less than 40% annually.
- Distribute economic value to stakeholders at a minimum of 25% of the revenue by 2027, calculated from dividends, payments to partners and subcontractors (excluding main partners), employee salaries, financial institution fees, government payments and investments in community and social development.
- In 2024, the Company’s dividend payout ratio was maintained at no less than 40% of net profit.
- The Group distributed 80.51% of its total revenue as economic value to its stakeholders.
- The development of new logistics services to increase the service capacity and expand the Group’s ecosystem network includes the provision of warehousing services for multimodal transportation warehouses within Suvarnabhumi Airport, the provision of multimodal transportation services for transit and new modes of transportation, and the provision of inter-airport freight services with trucks (Airport Truck Link) as a pipeline connecting transportation and distribution between the country’s three main airports, namely Suvarnabhumi Airport, Don Mueang, and Phuket.
Development of Innovations and Technology to Ensure Efficient Services
- Development of innovations, such as IT system enhancements, to support more efficient operating processes and benefit all stakeholders at least 1 project during the year.
- In 2024, the Group developed 8 innovation projects to enhance operational efficiency and deliver greater value to stakeholders, such as the project to upgrade the GPS to a Telematics system integrated with AI cameras (ADAS and DMS), which successfully reduced transport-related accidents caused by driver behaviour by 50% compared to 2023. The system also provides video evidence during incidents, allowing for more accurate root cause analysis and clear identification of responsible units for corrective actions. Additionally, data from the camera system has significantly reduced damage claims from customers, effectively lowering operational costs and strengthening confidence in the Group’s management practices.
Development of Innovations and Technology to Ensure Efficient Services
- Development of innovations, such as IT system enhancements, to support more efficient operating processes and benefit all stakeholders at least 1 project during the year.
- In 2024, the Group developed 8 innovation projects to enhance operational efficiency and deliver greater value to stakeholders, such as the project to upgrade the GPS to a Telematics system integrated with AI cameras (ADAS and DMS), which successfully reduced transport-related accidents caused by driver behaviour by 50% compared to 2023. The system also provides video evidence during incidents, allowing for more accurate root cause analysis and clear identification of responsible units for corrective actions. Additionally, data from the camera system has significantly reduced damage claims from customers, effectively lowering operational costs and strengthening confidence in the Group’s management practices.
Building Confidence and Satisfaction for Customers
- Maintained a customer satisfaction level of at least 85% for products and services.
- The Group utilized customer satisfaction survey results and feedback from various channels collected in 2023 to develop training programs for employees, aimed at enhancing service quality and building customer confidence and satisfaction. In addition, the Group developed new service formats to diversify its offerings and better meet customer needs. As a result, in 2024, the Group achieved a customer satisfaction score of 90.74%, an increase from 89.81% in 2023.
Building Confidence and Satisfaction for Customers
- Maintained a customer satisfaction level of at least 85% for products and services.
- The Group utilized customer satisfaction survey results and feedback from various channels collected in 2023 to develop training programs for employees, aimed at enhancing service quality and building customer confidence and satisfaction. In addition, the Group developed new service formats to diversify its offerings and better meet customer needs. As a result, in 2024, the Group achieved a customer satisfaction score of 90.74%, an increase from 89.81% in 2023.
Supply Chain Management
- Implementing an ESG-principled risk assessment process for significant partners by 2027.
- Completing ESG principle-based assessments for all major partners, achieving 100% compliance by 2027.
- The Group assessed ESG risks for 100% of its key suppliers, all of which were found to have a low level of risk.
- In 2024, the Group communicated and monitored compliance with the Supplier Code of Conduct for a total of 619 suppliers.
Supply Chain Management
- Implementing an ESG-principled risk assessment process for significant partners by 2027.
- Completing ESG principle-based assessments for all major partners, achieving 100% compliance by 2027.
- The Group assessed ESG risks for 100% of its key suppliers, all of which were found to have a low level of risk.
- In 2024, the Group communicated and monitored compliance with the Supplier Code of Conduct for a total of 619 suppliers.
Risk Management and Business Continuity Management
- Corporate Risk Management Covering All Business Units of the Group.
- Developing a Business Continuity Plan (BCP) covering all group companies by 2027.
- Conducting not less than one practice session per year for business continuity plans, such as fire evacuation drills and disaster recovery site operational drills.
- The Group has organized the “Enterprise Risk and Risk Management” training for all executives and employees, or 100% of the Group’s personnel, and 100% of the total number of attendees have passed the examination.
- The Group has established an organization-wide risk management framework covering all business units, alongside a Business Continuity Plan (BCP) covering all subsidiaries. Business continuity drills, including fire evacuation exercises and Disaster Recovery Site (DRS) simulations, are conducted regularly to ensure preparedness in accordance with the Group’s objectives.
Risk Management and Business Continuity Management
- Corporate Risk Management Covering All Business Units of the Group.
- Developing a Business Continuity Plan (BCP) covering all group companies by 2027.
- Conducting not less than one practice session per year for business continuity plans, such as fire evacuation drills and disaster recovery site operational drills.
- The Group has organized the “Enterprise Risk and Risk Management” training for all executives and employees, or 100% of the Group’s personnel, and 100% of the total number of attendees have passed the examination.
- The Group has established an organization-wide risk management framework covering all business units, alongside a Business Continuity Plan (BCP) covering all subsidiaries. Business continuity drills, including fire evacuation exercises and Disaster Recovery Site (DRS) simulations, are conducted regularly to ensure preparedness in accordance with the Group’s objectives.